At Rexco-US LLC (doing business as REXCO-US or REXCO-US RC HOBBY SHOP), we are committed to your complete satisfaction. The following terms outline our official policies regarding refunds, returns, exchanges, and cancellations for orders placed online at www.rexco-us.com, via formal quote/invoice, or in person at our Melbourne retail store.
DEFINITIONS
For the purposes of this Refunds & Returns Policy:
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Company (referred to as "the Company", "We", "Us", or "Our") refers to Rexco-US LLC, doing business as REXCO-US headquartered at 7901 4th St N, Ste 8376, St. Petersburg, FL 33702, operating its retail and technical center at 1700 W. New Haven Ave, Suite 123, Melbourne, FL 32904.
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Goods: Items offered for sale through the Service (including RC cars, boats, airplanes, drones, FPV systems, electronics, spare parts, tools, and accessories).
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Service: The storefront, website, technical repair operations, special orders, and custom build services offered by the Company.
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You / Your: The individual, business, or institutional entity making a purchase or accessing the Service.
CANCELLATION RULES & FEES
Cancellation requests must be submitted before an order leaves our facility. Applicable fees and conditions depend on the processing status:
SPECIAL ORDERS & CUSTOM BUILD TERMS
Special-order RC chassis, custom painted bodies, bulk project orders, custom electronics assemblies, or items ordered specifically upon customer request cannot be canceled, returned, or exchanged once placed.
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Commercial & Institutional Orders: Prepaid or fully paid special orders, corporate purchases, or government contract revisions are non-refundable and non-exchangeable under any circumstances.
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Electronic Malfunctions: In the event of an out-of-the-box electronic defect or manufacturing failure (e.g., ESCs, transmitters, receivers, brushless motors, FPV gear, or chargers), items are subject to manufacturer warranty terms and factory replacement authorization rather than cash refunds.
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Government Entities: Purchases made by government agencies or educational institutions will comply with applicable contract terms where required by law; otherwise, standard non-refundable special order clauses apply.
CONDITIONS FOR STANDARD RETURNS
To be eligible for a return and refund, Goods must meet all of the following conditions:
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Timeline: The Goods were purchased or delivered within the last 30 calendar days.
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Condition: The Goods are in 100% original, unopened, unused packaging with all factory seals, manuals, inserts, and hardware completely intact.
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Proof of Purchase: You must present an original sales receipt, tax invoice, or online order confirmation.
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Authorization (RMA): You must obtain a Return Merchandise Authorization (RMA / RA) number prior to sending back any item. Unsolicited shipments will be rejected at delivery.
Restocking Fees & Deductions:
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Approved returns on non-defective items are subject to a 15% restocking fee (deducted from the refund total) to cover inspection, re-warehousing, and administrative processing.
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Original shipping and handling charges are strictly non-refundable.
NON-RETURNABLE ITEMS
The following Goods are non-returnable and non-refundable under any circumstances:
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Used, Run, or Fueled Items: Any RC vehicle, boat, drone, or aircraft that has been operated, powered on, bound to a transmitter, or filled with nitro/gasoline fuel.
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Installed or Soldered Electronics: Unsealed FPV cameras, flight controllers, ESCs, receivers, transmitters, servos, or software that has been installed, soldered, or activated.
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LiPo / NiMH Batteries: Unsealed, charged, discharged, or modified batteries (due to strict transport and chemical safety regulations).
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Labor & Technical Services: Technical repair diagnostic fees, bench labor, or custom assembly services.
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Final Sale Items: Merchandise marked as "Clearance", "As-Is", or "Final Sale".
RETURN SHIPPING & IN-STORE PROCEDURE
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Return Shipping Fees: The customer is fully responsible for all shipping charges and risks associated with returning Goods. We strongly recommend using a trackable carrier (USPS or UPS) with adequate shipping insurance. Rexco-US LLC is not responsible for items lost or damaged during return transit.
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International Returns: Packages sent from outside the United States must be marked strictly as "VENDOR RETURN" on customs forms to prevent invalid tariff or duty assessments.
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In-Store Returns: Returns brought directly to our Melbourne Square Mall store must include the physical receipt or packing slip and a valid government-issued photo ID.
Return Shipping Address:
REXCO-US RC HOBBY SHOP
Attn: Returns Dept (RMA # Required)
1700 W. New Haven Ave, Suite 123
Melbourne, FL 32904
United States
EXCHANGES & DEFECT CLAIMS
We replace Goods only if they arrive damaged due to carrier transit or suffer a manufacturing error out of the box (DOA).
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DOA Claims: If an item is defective upon arrival, you must report the issue within 7 days of receipt to receive an RMA for exchange.
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Operated Defects: Defects arising after an item has been operated or run are governed directly by the respective manufacturer's warranty.Our team will gladly assist you with warranty contacts and proof of purchase documents.
CONTACT INFORMATION
To request a Return Authorization (RMA) number or inquire about a refund, please contact us:
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Primary Email: admin@rexco-us.com
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Secondary Email: info@rexco-us.com
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Toll-Free Phone: +1 (866) 404-5614
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Website Contact Form: www.rexco-us.com/pages/contact
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Retail Store: Rexco-US LLC, 1700 W. New Haven Ave, Suite 123, Melbourne, FL 32904 (Melbourne Square Mall)