Privacy policy

Rexco-US LLC (doing business as "REXCO-US" or "REXCO-US RC HOBBY SHOP") operates this store and website (www.rexco-us.com), including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. It does not include anonymous or de-identified data. Depending on how you interact with our Services, we may collect:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, or payment card numbers, transaction history, payment confirmations, and related billing details.

  • Account Credentials: Username, password, security questions, preferences, and saved settings.

  • Transaction History: Items viewed, added to cart or wishlist, purchased, returned, canceled, or exchanged.

  • Customer Communications: Information provided during support inquiries, technical repair consultations, or feedback.

  • Device Information: IP address, browser type, device identifiers, and network connection details.

  • Usage Data: Information regarding how and when you navigate or interact with our online store.

SOURCES OF PERSONAL INFORMATION

We collect personal information from:

  1. Directly from You: When you register an account, place an order, request a technical repair, or contact customer support.

  2. Automatically via the Services: Through cookies, log files, and pixel tags as you navigate our website.

  3. Service Providers: Partners who manage IT systems, payment gateways, analytics, and shipping logistics on our behalf.

  4. Third-Party Marketing Partners: Analytics and advertising networks that help deliver tailored promotional campaigns.

HOW WE USE YOUR PERSONAL INFORMATION

We process personal information to:

  • Fulfill Contracts & Orders: Process payments, fulfill purchases, arrange shipping, manage returns, and provide technical repair services.

  • Provide Customer Support: Manage your account, send transaction updates, and respond to inquiries.

  • Marketing & Advertising: Deliver promotional materials, special offers, or targeted online ads based on your shopping preferences.

  • Security & Fraud Prevention: Authenticate accounts, verify payment integrity, detect fraudulent or illegal activity, and safeguard our operations.

  • Legal Compliance: Comply with applicable Florida or federal laws, law enforcement subpoenas, and court orders.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes:

  • Shopify & Service Providers: Web hosting, payment processors, analytics providers, cloud storage, and shipping carriers.

  • Marketing Partners: Platforms like Shopify Audiences to support personalized ads. You may opt out of targeted ad sharing at any time.

  • Corporate Transactions: In connection with a merger, sale of assets, or bankruptcy proceeding.

  • Legal Obligations: To comply with valid legal processes or enforce our Terms of Service.

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify Inc. Shopify collects and processes personal information about your use of the site to enable and optimize our storefront.

Information you submit may be transmitted to Shopify servers in the United States or other jurisdictions. To learn more about how Shopify processes personal data or to exercise your rights regarding Shopify-held data, visit the Shopify Consumer Privacy Policy.

THIRD-PARTY WEBSITES AND LINKS

Our site may contain links to third-party platforms (such as RC manufacturer warranty portals or social media widgets). We are not responsible for the privacy practices, accuracy, or security of external websites. We encourage you to review their respective privacy policies.

CHILDREN'S DATA

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18 (or the age of majority in your jurisdiction). If you believe a minor has provided us with personal information, please contact us to request its deletion.

SECURITY AND RETENTION

While we employ industry-standard encryption and physical security measures, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary to maintain your account, fulfill purchases, comply with tax/legal obligations, or resolve disputes.

YOUR RIGHTS AND CHOICES

Depending on your place of residence, you may have the following privacy rights:

  • Right to Access / Know: Request details about the personal data we hold about you.

  • Right to Delete: Request the erasure of your personal data, subject to legal retention exceptions.

  • Right to Correct: Request corrections to inaccurate or incomplete personal records.

  • Right to Opt-Out of Targeted Advertising: You may opt out of data sharing for targeted ads via our Cookie Banner or by enabling the Global Privacy Control (GPC) in your browser.

  • Communication Preferences: Unsubscribe from marketing emails at any time using the "unsubscribe" link in any promotional message.

To exercise any of these rights, contact us using the details below. We will verify your identity before processing the request.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory practices. Updates will be posted directly to this page with a revised "Last Updated" date.

CONTACT INFORMATION

If you have questions about our privacy practices, wish to make a complaint, or want to exercise your privacy rights, please reach out to us:

  • Email: admin@rexco-us.com

  • Toll-Free Phone: +1 (866) 404-5614

  • Mailing / Corporate Address:

    Rexco-US LLC

    7901 4th St N, Ste 8376

    St. Petersburg, FL 33702-4305

  • Physical Store Location:

    REXCO-US RC HOBBY SHOP

    1700 W. New Haven Ave, Suite 123 (Melbourne Square Mall)

    Melbourne, FL 32904

    United States