Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@rexco-us.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@rexco-us.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@rexco-us.com.

At Rexco-US LLC or Rexco-US , we are fully committed to your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on refunds, returns, and special orders.

The following terms apply to any products or services purchased from www.rexco-us.com or at our retail location in Melbourne, Florida.

DEFINITIONS

For the purposes of this Return and Refund Policy:

  • You / Your means the individual accessing or using the Service, or the company/legal entity on behalf of which such individual is accessing or using the Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rexco-US LLC or Rexco-US, located at 1700 W. New Haven Ave, Suite 123, Melbourne, FL 32904.

  • Service refers to the website, sales quotes, proposals, special orders, and in-store services provided by the Company.

  • Website refers to Rexco-US LLC, accessible from www.rexco-us.com.

  • Goods refer to the items offered for sale on the Service (including RC cars, boats, airplanes, drones, FPV systems, parts, and accessories).

  • Orders mean a request by You to purchase Goods from Us.

STANDARD ORDER CANCELLATION RIGHTS (NON-SPECIAL ORDERS)

You have the right to cancel an eligible order within 7 days of submission without giving any reason, provided the order has not yet shipped.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement before the item is dispatched:

  • By Email: info@rexco-us.com

  • By Web: Visit the Contact Us section at www.rexco-us.com/pages/contact

  • By Mail / In-Store: Rexco-US LLC, 1700 W. New Haven Ave, Suite 123, Melbourne, FL 32904 (Melbourne Square Mall)

Reimbursements for canceled orders will be processed using the same payment method used for the original transaction.

SPECIAL ORDER TERMS

Special orders, custom builds, special-order RC chassis, bulk project orders, or items ordered specifically upon customer request cannot be canceled, returned, or exchanged once placed.

  • Prepaid or fully paid special orders, commercial/institutional orders, or government contract revisions are non-refundable and non-exchangeable under any circumstances.

  • Electronic Malfunctions: In the event of an out-of-the-box electronic defect or manufacturing failure (e.g., ESCs, transmitters, receivers, motors, FPV systems, cameras, or chargers), items are subject to manufacturer warranty terms and replacement authorization rather than cash refunds.

  • Government Entities: Orders placed by government agencies or institutions will comply with applicable contract terms where required by law; otherwise, standard non-refund clauses apply.

CONDITIONS FOR RETURNS

For Goods to be eligible for a return, please ensure that:

  1. The Goods were purchased within the last 7 days.

  2. The Goods are in their original, unopened packaging with all factory seals intact.

  3. The Goods have not been used, assembled, driven, flown, or damaged.

  4. You have the original receipt, invoice, or proof of purchase.

Restocking Fee & Authorization:

  • Approved returns are subject to a 20% restocking fee.

  • You must obtain a Return Authorization (RA) Number from us before sending back any item. Unsolicited returns will be rejected.

  • Please allow 3–5 business days from the time we receive your return to process your refund or store credit.

NON-RETURNABLE ITEMS

The following Goods cannot be returned or refunded under any circumstances:

  • Used or Fuel-Filled Items: Any RC car, boat, drone, or airplane that has been operated, powered on, gasoline/nitro-filled, or flown.

  • Opened Electronics & Software: Unsealed FPV cameras, VR/FPV goggles, receivers, flight controllers, transmitters, memory cards, or activated software.

  • Customized/Special Orders: Goods made to your specifications, custom painted/built, or specially imported.

  • LiPo Batteries & Power Systems: Batteries that have been charged, discharged, modified, or unsealed (due to safety and chemical stability regulations).

  • Hygiene Items: In-ear monitors, headsets, or worn accessories unsealed after delivery.

  • Clearance / Discontinued: Items marked as "Final Sale", "As-Is", or clearance.

RETURN SHIPPING & IN-STORE RETURNS

  • Return Shipping Costs: You are responsible for paying the costs and risks of returning Goods to Us. We recommend using a trackable and insured shipping service. Rexco-US LLC cannot be held responsible for Goods damaged or lost in return transit.

  • International Returns: International packages must be marked as "VENDOR RETURN" on customs declarations to avoid additional duties and tariffs.

  • In-Store Returns: Items returned directly to our Melbourne Square Mall store must be accompanied by the original receipt or packing slip and a valid government-issued ID.

Return Shipping Address:

Rexco-US LLC

Attn: Returns Department (RA # Required)

1700 W. New Haven Ave, Suite 123

Melbourne, FL 32904

United States

EXCHANGES

We only replace Goods if they arrive defective or damaged due to shipping or manufacturing error. If you need to exchange an item for the exact same model, contact our team at info@rexco-us.com to receive authorization.

CONTACT US

If you have any questions regarding our Refund and Return Policy, please reach out to us:

  • Email: info@rexco-us.com

  • Website: www.rexco-us.com

  • Address: Rexco-US LLC, 1700 W. New Haven Ave, Suite 123, Melbourne, FL 32904