Shipping policy

Thank you for shopping at REXCO-US RC HOBBY SHOP. The following terms constitute our Shipping & Local Pickup Policy for orders placed online at www.rexco-us.com, by phone, or in connection with invoices and technical service orders.

1. IN-STORE LOCAL PICKUP (RECOGIDA EN LOCAL)

If you live in or are visiting Brevard County, Florida, you can skip the shipping fees and pick up your order directly at our retail store.

  • Store Pickup Location:

    REXCO-US RC HOBBY SHOP

    1700 W. New Haven Ave, Suite 123 (Melbourne Square Mall)

    Melbourne, FL 32904

  • Pickup Hours: Monday through Saturday: 10:00 AM – 8:00 PM | Sunday: 12:00 PM – 6:00 PM

  • Processing Time for Pickup: Orders selected for local pickup are typically ready within 2 to 4 business hours. You will receive an email and/or SMS notification reading "Ready for Pickup" as soon as your items are prepared.

  • What to Bring for Pickup:

    1. A copy of your order confirmation email or invoice (printed or on your phone).

    2. A valid government-issued photo ID matching the name on the order.

  • Holding Window & Storage Fees: Hold-for-pickup orders will be held at our retail store for up to 14 calendar days. Orders or technical repair equipment not picked up beyond this window may be subject to holding charges in accordance with Section 4 of our Terms of Service.

2. ORDER PROCESSING & HANDLING TIME (SHIPPED ORDERS)

  • Standard Orders: All shipped orders are dispatched within 1 to 2 business days (Monday through Friday, excluding federal holidays).

  • Cut-Off Time: Orders placed after 2:00 PM EST will begin processing on the following business day.

  • Technical Repairs & Pre-Orders: Orders that include custom assemblies, technical repair services, or pre-order items require additional lead time. Details will be communicated upon order confirmation.

3. DOMESTIC SHIPPING RATES & ESTIMATES

Shipping charges for your order are calculated and displayed at checkout based on package weight, dimensions, and delivery destination.

Shipping Option Estimated Transit Time Carrier / Service
Local Pickup Ready in 2–4 Hours Free at Melbourne Square Mall
Standard Shipping 3–5 Business Days USPS Ground Advantage / UPS Ground
Expedited Shipping 2–3 Business Days USPS Priority Mail / UPS 2nd Day Air
Overnight / Express 1–2 Business Days UPS Next Day Air

Delivery times are carrier estimates and are not guaranteed. Delays due to weather or severe carrier backlogs are outside our control.

4. SHIPMENT CONFIRMATION & ORDER TRACKING

For shipped orders, you will receive an automated Shipment Confirmation email containing your tracking number(s) as soon as the package is handed over to the carrier. Tracking information typically activates within 24 hours of dispatch.

5. HAZARDOUS MATERIALS & SPECIAL RESTRICTIONS (RC LiPo BATTERIES)

Due to federal transportation regulations (DOT/FAA) regarding Lithium Polymer (LiPo) batteries, fuel, and specialized chemicals:

  • Orders containing standalone LiPo batteries must ship strictly via ground transportation (USPS Ground Advantage or UPS Ground).

  • Air/Expedited shipping may be disabled at checkout if regulated items are in your cart. (Note: LiPo batteries purchased for Local Pickup are not restricted).

6. P.O. BOXES, APO/FPO & US TERRITORIES

  • We ship to P.O. Boxes and APO/FPO/DPO addresses strictly via USPS.

  • Oversized items (such as 1/5th scale RC vehicles or large box lots) are not eligible for P.O. Box delivery and require a physical street address or Local Pickup.

7. INTERNATIONAL SHIPPING, CUSTOMS & DUTIES

Rexco-US LLC is not responsible for any customs fees, tariffs, import duties, or local taxes applied to international shipments. All fees imposed during or after shipping are the sole responsibility of the customer.

8. LOST, DAMAGED, OR STOLEN PACKAGES

  • Risk of Loss: As detailed in our Terms of Service, title and risk of loss pass to the customer once products are transferred to the shipping carrier.

  • Damaged Items: If your package arrives damaged, take photos of the package and contents immediately. Keep all packing materials and contact our support team promptly.

  • Stolen Packages: Once a package is marked "Delivered" by the carrier, Rexco-US LLC is not liable for lost or stolen merchandise. We recommend using our In-Store Local Pickup service or requesting signature delivery for high-value items.

9. CONTACT INFORMATION

For shipping inquiries, pickup assistance, or order updates, please contact us:

  • Email: admin@rexco-us.com

  • Phone: +1 (866) 404-5614

  • Store & Pickup Location: REXCO-US RC HOBBY SHOP, 1700 W. New Haven Ave, Suite 123, Melbourne, FL 32904

  • Corporate Address: Rexco-US LLC, 7901 4th St N, Ste 8376, St. Petersburg, FL 33702-4305